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Got questions?
We've got you.
Questions about your order, shipping, returns or finding the right product? Our team is happy to help.
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Response time
We typically reply within
1–2 business days.
Order Help
Questions about an existing order?
Track your order →Shipping & Returns
Everything you need to know.
View policies →Product Questions
Need help choosing something?
Send us a message →Send us a message
We'd love
to hear from you.
Have a question about your order or one of our products? Send us a message and we'll get back to you as soon as we can.
Our team
is here to help!
FAQ
Frequently asked questions
Quick answers to the things pet parents ask us most.
Free Standard Shipping on all U.S. Orders
We are happy to offer complimentary shipping for your pet's empire. No minimum purchase required.
- Order Cut-off: 5:00 PM (EST), Monday – Friday.
- Handling Time: 1 – 3 Business Days (Mon-Fri).
- Transit Time: 4 – 7 Business Days (Mon-Fri).
- Total Delivery: 5 – 10 Business Days.
Shipment Tracking
As soon as your aquarium gear or bird toys are on their way, you will receive a confirmation email with a tracking number to follow the journey.
Shipping Area
We currently ship exclusively within the United States.
After your purchase, you will receive an order confirmation by email.
Please check your inbox as well as your spam, junk, and promotions
folders if you do not see it right away.
Once your order ships, you'll receive tracking details by email.
You can also use our Track Your Order page for updates.
Contact us as soon as possible after placing your order.
If fulfillment hasn't started yet, we'll do our best to help.
Please review our Return and Refund Policy for eligibility,
return instructions and applicable timeframes.
Send us a message with your order number and photos of the item
and packaging so our team can review it.
Check the sizing information on the product page.
If you're still unsure, send us your pet's measurements and we'll help.